Frequently Asked Questions

Our AI trades across six major asset classes: Cryptocurrencies (Bitcoin, Ethereum, 500+ altcoins), Stocks (NYSE, NASDAQ, international exchanges), Forex (major and minor currency pairs), Bonds (government and corporate), ETFs (equity, bond, commodity), and Commodities (gold, oil, agricultural products).

While past performance doesn't guarantee future results, our AI has historically achieved an average annual return of 23.7% with a maximum drawdown of 0.8%. Returns vary based on market conditions, risk settings, and investment duration. We recommend viewing our detailed performance reports for more information.

The frequency depends on market conditions and your risk settings. Our high-frequency strategies can execute thousands of trades per day, while longer-term strategies may hold positions for days or weeks. The AI automatically adjusts trading frequency based on market volatility and opportunities.

Yes, you can customize various parameters including risk tolerance, preferred markets, maximum position sizes, and trading frequency. Advanced users can also access our API to implement custom strategies or integrate with third-party tools.

Our AI includes sophisticated risk management protocols that activate during high volatility periods. These include automatic position sizing reduction, stop-loss mechanisms, and the ability to go short or move to cash positions. The system is designed to protect capital during adverse market conditions.

Absolutely. You can pause trading at any time through your dashboard. When paused, the AI will close existing positions according to your settings and stop opening new trades. You can resume trading whenever you're ready.

We employ bank-level security measures including 256-bit SSL encryption, two-factor authentication, and cold storage for digital assets. Your funds are held in segregated accounts with tier-1 banks and regulated custodians. We're also fully licensed and regulated in multiple jurisdictions.

Yes, client funds are protected by comprehensive insurance coverage up to $500,000 per account through our partnership with leading insurance providers. Additionally, cryptocurrency holdings are insured against theft and hacking through specialized digital asset insurance.

We hold licenses from multiple financial regulatory authorities including the FCA (UK), CySEC (Cyprus), and ASIC (Australia). We also comply with AML/KYC regulations and maintain regular audits by independent third parties.

We use multiple layers of security including advanced firewalls, intrusion detection systems, regular penetration testing, and 24/7 security monitoring. 95% of digital assets are stored in offline cold storage, and all transactions require multiple cryptographic signatures.

No, we never sell or share your personal information with third parties for marketing purposes. We only share information when required by law or regulation, or with trusted service providers who help us operate our platform under strict confidentiality agreements.

We charge a performance-based fee of 20% on profits only. There are no management fees, subscription fees, or charges when you lose money. We also charge a small trading fee of 0.1% per transaction to cover exchange and execution costs.

No, we believe in complete transparency. All fees are clearly disclosed upfront. The only additional costs might be withdrawal fees charged by banks or payment processors, which we pass through at cost without markup.

Performance fees are calculated monthly on net profits only. If your account loses money in a month, no performance fee is charged. We use a high-water mark system, meaning we only charge fees on profits above your previous highest account value.

Yes, we offer a 30-day free trial with up to $10,000 in virtual funds so you can test our platform risk-free. You can also access our demo account indefinitely to practice and learn about our features.

Yes, we offer reduced fees for larger accounts. Accounts over $100,000 receive a 15% performance fee, and accounts over $1,000,000 receive a 10% performance fee. Contact our VIP team for custom pricing on accounts over $5,000,000.

Our AI uses advanced machine learning models including deep neural networks, reinforcement learning, and natural language processing. We process over 10TB of market data daily using cloud computing infrastructure from AWS and Google Cloud.

Our high-frequency trading systems can execute trades in under 1 millisecond. We have direct market access and co-location services at major exchanges to minimize latency. For retail strategies, execution typically occurs within 100-500 milliseconds.

Yes, we offer a comprehensive REST API and WebSocket feeds for real-time data. Advanced users can access portfolio data, execute trades, and integrate with third-party tools. API access is included with all premium accounts.

Our platform is fully responsive and works seamlessly on mobile devices through your web browser. We're currently developing native iOS and Android apps, which will be available in Q2 2025 with additional features like push notifications and biometric authentication.

We have 99.9% uptime with redundant systems across multiple data centers. If our primary system experiences issues, backup systems automatically take over within seconds. We also have emergency protocols to close positions and protect client funds during extended outages.